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Terms & Conditions

Introduction

Welcome to Energy Wise AZ. These Terms and Conditions explain the rules and requirements governing the use of our website, enquiries, home energy assessments and services. By accessing our website or requesting information about our services, you agree to comply with the terms outlined below.

Energy Wise AZ provides information and assistance relating to home energy efficiency improvements, including solar panel installations, battery storage, insulation, heating upgrades and available funding opportunities. Our aim is to help homeowners understand suitable energy-saving solutions and explore available support.

Please read these terms carefully before using our website or proceeding with any services.

Our Services and Responsibilities

Energy Wise AZ helps customers explore energy efficiency improvements and renewable energy solutions for residential properties. Depending on availability and eligibility, our services may include initial consultations, property assessments, installation enquiries and guidance on government-backed schemes or finance options.

All services are subject to property suitability, technical requirements, availability and any applicable eligibility criteria. We aim to provide accurate and helpful information, but recommendations and estimated benefits may vary according to individual property circumstances.

Eligibility for Grants and Finance

Certain home energy improvements may qualify for government-funded grants, council-supported schemes or other financing arrangements. However, eligibility is not guaranteed and depends on the specific requirements of each programme.

Funding decisions may consider factors such as property type, household income, benefits, Energy Performance Certificate (EPC) rating, location and other relevant criteria.

Where finance is available, applications may be subject to creditworthiness checks, affordability assessments and approval by the relevant finance provider. Energy Wise AZ does not guarantee funding approval, loan acceptance or any particular interest rate.

Quotations, Assessments and Installations

Any initial estimates or quotations provided through Energy Wise AZ are subject to confirmation following an appropriate property assessment and review of installation requirements.

The final cost of improvements may depend on the property’s condition, system specifications, access requirements, additional works and other technical considerations.

Before proceeding with an installation, customers should review the confirmed quotation, scope of work, applicable warranties and any contractual obligations.

Benefits and Performance of Energy Improvements

Energy efficiency improvements may help reduce energy consumption, improve indoor comfort and support the transition towards lower-carbon heating and electricity generation.

However, actual performance and financial savings cannot be guaranteed. Results depend on factors such as:

  • Property size, construction and insulation levels.

  • Existing heating systems and energy consumption.

  • Technology selection and installation quality.

  • Household energy usage and lifestyle.

  • Weather conditions and future energy prices.

Any projected savings, performance figures or estimated returns should be treated as indicative unless expressly guaranteed in a separate written agreement.

Website Information and Limitations

Energy Wise AZ makes reasonable efforts to ensure that the information published on this website is accurate, relevant and up to date. However, government schemes, eligibility requirements, funding availability, product specifications and financial arrangements may change without prior notice.

Website content is provided for general information and should not be considered a binding quotation, guaranteed offer of funding or personalised financial advice.

Nothing in these terms excludes or restricts any rights or remedies that cannot lawfully be excluded under applicable UK consumer protection legislation.

Privacy and Personal Information

We respect the privacy of individuals who contact Energy Wise AZ or use our website. Personal information submitted through enquiry forms, telephone conversations or other communication channels will be handled in accordance with applicable UK data protection legislation.

Where necessary to process an enquiry or arrange a requested service, information may be shared with relevant service providers, installers, assessment partners or funding administrators, subject to an appropriate lawful basis and applicable privacy requirements.

Further information about how personal data is collected, used, stored and protected should be available in our Privacy Policy.

Changes to These Terms

Energy Wise AZ reserves the right to update these Terms and Conditions to reflect changes in services, operational requirements, applicable legislation or relevant industry practices.

Updated terms will be published on this website. Customers are encouraged to review this page periodically to remain informed of any changes.

Conclusion

At Energy Wise AZ, we aim to provide clear information and practical guidance to help households make informed decisions about improving their property’s energy efficiency.

By using our website or requesting our services, you acknowledge the importance of understanding the applicable eligibility requirements, service conditions and financial commitments before proceeding.

For further information about our services or these Terms and Conditions, please contact the Energy Wise AZ team through our website.

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FCA Disclosure

ENERGYWISE AZ LTD is an Introducer Appointed Representative (Financial Services Register No. 1063731) of First Call Group Limited (FCG), who are a credit broker, not a lender. FCG is authorised and regulated by the Financial Conduct Authority (FRN: 753324), and offers finance from its panel of lenders. All finance is subject to status and credit checks.

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